RETURN AND EXCHANGES

All items bought directly from www.riaria.dk can be returned within 30 days of purchase. Please ensure all labels and hygiene tags are still in place – we are only able to process a refund if the swimwear is returned to us in the same condition as it was sent out. Please note, we do not refund initial shipping costs incurred and do not accept liability for goods returned using any method other than RIARIA's return service. We do not currently offer exchanges.

*Please note, some customers living in remote locations won't have access to our return carrier accounts. In this instance, you will need to return the shipment using an alternative method. You can check whether there is a DHL drop off point near you by following this link.

Pay special attention to the fact that all returns must be sent directly to our warehouse address - We do not pick up returns in a parcel shop.

Our returns policy is 30 days from the date you receive the order, or from the date the parcel is delivered in a parcel shop.

Once your return has reached us, please allow up to 14 days for a refund to be processed by our team. You will be emailed once refunded.

Please process your return via our Returns Portal using the guidance below. Please check your original delivery address before attempting to use the portal below.  

1. Use one of the links below to start your return
2. Enter your Order ID and email address
3. Select the product to be returned and the relevant return reason
4. Select the return shipping method
5. A returns label will be created, which will be downloadable and emailed to you
6. Please follow the instructions within the portal on how to drop off your return, as this will vary by country 

 Denmark: https://return.shipmondo.com/riaria_danmark

 Sweden: https://return.shipmondo.com/riaria_sverige

 Germany: https://return.shipmondo.com/riaria_deutchland

 Belgium: https://return.shipmondo.com/riaria_belgium