Return portal

Return portal
You can buy a return label for the product(s) you want to send back.
New orders (after 1 September 2023:

Return using a few steps.

Ria Ria Cph gives you the right to a 14-day return from the date you placed your order.

Return conditions - Read this before returning

We will not take your package back if:

  1. The goods do not appear as new
  2. The return period of 14 days has been exceeded
  3. The goods are not properly packed.
  4. The goods have been given perfume, make-up or have been exposed to the smell of smoke.
  5. Hangtags or tags have been removed/damaged.

In the case of returning goods, the customer pays for all postage. As a customer, you assume the transport risk in the event of a return.

Exchange - Read this if you want to make an exchange (Denmark only)

In case of exchange of goods for a different size or color, Ria Ria pays for all postage. It is only possible to exchange the same product for a different size or color. We can accommodate the exchange if the desired size or color is in stock. If we receive your package and the desired size is not in stock, you will get the money back instead.

**NOTE you can request a return label for exchange by writing an email to info@riaria.dk and stating your order number, as well as writing which goods you wish to exchange.

RiaRia
Falkevej 15
4600 Køge
Denmark