Trading conditions

Conditions
All transactions made via this website are between you, as a customer, and:
RiaRia
Falkevej 15
4600 Køge
Denmark
CVR 43798944
Order confirmation
All orders are automatically confirmed per e-mail.
Prices and payment
All prices are in Danish kroner and incl. VAT. Orders can be paid with the following cards: MasterCard, Maestro, and Visa. RiaRia uses a payment gateway from NETS.
Shipping
DENMARK
FREE SHIPPING ON PURCHASES OVER DKK 599
We send all packages through Homerunner.
Shipping costs are based on the weight of the package.
Delivery time:
Denmark to: 1-3 working days (most are day to day)
Other countries: 2-6 working days
All packages are sent with track & trace. You will receive your track & trace number with your confirmation email as soon as the package has been dispatched.

Return and right of withdrawal

Ria Ria Cph gives you the right to a 14-day return from the date you placed your order.

We will not take your package back if:

  1. The goods do not appear as new
  2. The return period of 14 days has been exceeded
  3. The goods are not properly packed.
  4. The goods have been given perfume, make-up or have been exposed to the smell of smoke.
  5. Hangtags or tags have been removed/damaged.

In the case of returning goods, the customer pays for all postage. As a customer, you assume the transport risk in the event of a return.

Returns must be sent directly to the following address and will not be picked up elsewhere:
RiaRia
Falkevej 15
4600 Køge
Denmark
Return portal
You can buy a return label for the product(s) you want to send back.
Privacy Policy
Ria Ria Cph understands and respects the importance of privacy on the Internet. Ria Ria will not disclose customer/user information to third parties unless necessary to implement a transaction. Ria Ria will not sell your name, address, email address, credit card or personal data to any third party without your prior permission.
Complaint
Ria Ria Cph replaces or repairs defective goods as far as possible, but we reserve the right to settle a complaint by paying the purchase price of the goods. The cost of return shipments of this type is borne, by agreement, by Ria Ria. The item must be sent in original and proper packaging. Please note that the responsibility for shipping is yours until we have received the item.
As a customer, you have 24 months right of complaint . However, the customer must advertise within a reasonable time, which is within 2 months after the customer has ascertained the error or deficiency.
ATTENTION However, we would like to point out that the material in which we make the Leaf Bikini and Leaf Headband can be a bit delicate. We therefore take no responsibility for any usage damage caused by the customer.
We therefore recommend ONLY hand washing the bikini and hair band to avoid damage and shrinkage.

For further questions or contact:
info@riaria.dk